I recently worked with Kathy Austin, Senior Mortgage Officer at Union Mortgage Group, on two home loans in two years and strongly recommend her to anyone looking to buy or refinance a home. Having bought and sold several homes in the past 30 years, I can say that Kathy truly stands out as the most professional, thorough and service-oriented mortgage officer I’ve ever dealt with. I was accustomed to dealing with faceless voices on the phone or names on emails that I had to nag constantly to make sure they followed through. That doesn’t happen with Kathy—after she locked in a great rate, she dug into every detail and communicated proactively throughout—with me and my real-estate agent. And she navigated—or should I say excavated—through the heaps of requirements that underwriters and regulators have piled on in the past several years. Throughout the process, Kathy remained highly responsive and unfailingly cheerful. She’s the one you want on your dream team.
Kathy Austin remains one of the top ten people I have worked with who far exceeds what it means to be a professional. I have worked with Kathy on numerous occasions as the Loan Officer/Specialist for a number of my clients. I cannot even begin to tell here what having Kathy on your side in any business setting will do for you. She is exemplary with her knowledge of Finance and Business as it relates to any deal in Real Estate. I promise you won’t be disappointed with the results.
We just finished refinancing and Kathy Austin did a great job as our mortgage broker - quick response, personable and easy to work with, great outcome. This is actually the third time we’ve worked with Kathy and each time we’ve had a great experience.